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Building on
a Century of Excellence



Prof. Bennett Chi Kin YIM

Prof. Bennett Chi Kin YIM


Associate Director of Contemporary Marketing Centre


3917 8343

Academic and Professional Qualifications

  • PhD Purdue

Brief Biography

Chi Kin (Bennett) Yim is Professor in Marketing and Associate Director of the Contemporary Marketing Centre at the Faculty of Business and Economics, The University of Hong Kong. He received his BBA in Marketing from the Chinese University of Hong Kong and his Ph.D. in Management (Marketing and Econometric) from the Krannert Graduate School of Management, Purdue University.

He has over 20 years of experience teaching in undergraduate, MBA and Executive Development programs at The University of Hong Kong, Thunderbird School of Global Management, Rice University, and Purdue University. He has received multiple teaching awards that include:

  • IMBA Teaching Award, The University of Hong Kong and Fudan University 2010-2011
  • University Outstanding Teacher Award, The University of Hong Kong 2010
  • Undergraduate Teaching Award, Faculty of Business & Economics 2005-2006
  • Best MBA Teacher (Honorable Mention), Faculty of Business & Economics 1999-2000
  • Award for Excellence in Teaching, Jones Graduate School, Rice University 1992-1993

Prof. Yim also has extensive consulting experiences working with companies in the US (including Boeing, IBM, Johnson Controls, Nike, Northern Telecom, Xerox, etc.) and Hong Kong (China Ping An Insurance, Economic Analysis and Business Facilitation Unit and Efficiency Unit (HKSAR Government), Hong Kong Association for Customer Service Excellence, Hong Kong Jockey Club, Motorola, 3M Hong Kong Limited, HSBC, etc.). He has also conducted executive training programs for various companies and organizations including Centaline Property Agency Limited, Hong Kong Post, Intel (China), JUSCO, Ketchum, Motorola (China), PepsiCo (China), SGS, Sunkyong (Korea), and TAL.

Prof. Yim has published articles in the Journal of Marketing, Journal of Marketing Research, Marketing Science, Journal of International Business Studies, Journal of Retailing, International Journal of Research in Marketing, Journal of World Business, Journal of International Marketing, and Journal of Business Research, and presented many papers in conferences in Asia, the United States and Europe. His research has received multiple research awards that include:

  • 2011 Award for the Best Services Marketing Article Published in 2010, AMA Services Marketing Special Interest Group (with Kimmy Chan and Simon Lam)
  • University Research Output Prize 2008-2009, University of Hong Kong (with Kimmy Chan and David Tse)
  • 2007 AMA Summer Marketing Educators’ Conference, Best Paper Award, Services Track (with Kimmy Chan and David Tse)
  • University Research Output Prize 2005-2006, University of Hong Kong (with David Tse and Kevin Zhou)
  • Finalist for the 1995 Journal of Marketing Research William F. O'Dell Award (with Manohar Kalwani, Heikki Rinne, and Yoshi Sugita)


  • Strategic Marketing Management
  • Services Marketing and Management


Research Interests

  • Services marketing and management
  • China marketing and marketing strategy
  • Consumer brand choice and purchase behavior modeling

Recent Publications

  • Wang, Danny T., Flora F. Gu, David K. Tse, and Chi Kin (Bennett) Yim (2013), “When Does FDI Matter? The Roles of Local Institutions and Ethnic Origins of FDI,” International Business Review, 22 (April), 450-465.
  • Yim, Chi Kin (Bennett), Kimmy Wa Chan, and Simon S.K. Lam (2012), “Do Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacy,” Journal of Marketing, 76 (November), 121-140.
  • Chan, Kimmy W., Chi Kin (Bennett) Yim, and Simon S.K. Lam (2010), “Is Customer Participation in Value Creation a Double-Edged Sword?  Evidence from Professional Financial Services Across Cultures,” Journal of Marketing, 74 (May), 48-64.
  • Yim, Chi Kin (Bennett), David K. Tse, and Kimmy Wa Chan (2008), “Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer-Firm Affection and Customer-Staff Relations in Services,” Journal of Marketing Research, 45 (December), 741-756.
  • Hung, Kineta H.K., Flora Fang Gu, and Chi Kin (Bennett) Yim (2007), “A Social Institutional Approach to Identifying Generation Cohorts in China with a Comparison with American Consumers,” Journal of International Business Studies, 38 (5), 836-853.
  • Gao, Gerald Yong, Kevin Zheng Zhou, and Chi Kin (Bennett) Yim (2007), “On What Should Firms Focus in Transitional Economies? A Study of the Contingent Value of Strategic Orientations in China,” International Journal of Research in Marketing, 24 (1), 3-16.
  • Yim, Chi Kin (Bennett), Kimmy Wa Chan, and Kineta Hung (2007), “Multiple Reference Effects in Service Evaluations: Roles of Alternative Attractiveness and Self-Image Congruity,” Journal of Retailing, 83 (1), 147-157.

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