“Business Process Design” by Professor Edieal PINKER
Professor Edieal PINKER
Professor of Operations Research
Yale School of Management
Well-designed business processes are at the heart of successful service businesses. Business process design brings together issues of operational efficiency, information systems and management, and organizational structure. In this workshop we will discuss the major issues in business process design drawing upon the lecturer's extensive research on this topic. The workshop will emphasize an exploration of the "physics" of business processes and how these influence the tradeoffs faced in making design choices.