“Understanding and Managing the Complexity of Healthcare” by Dr. Nicoleta SERBAN
Dr. Nicoleta SERBAN
Coca-Cola Associate Professor
H. Milton Stewart School of Industrial & Systems Engineering
Georgia Institute of Technology
In this seminar, I will first discuss the nature of the challenges associated with complex healthcare delivery systems, with a comparison between the systems in the United States and Hong Kong. This includes the forces driving needs for change, the types of decisions that need to be made and the complexity of these decisions in both systems. I will continue with highlights on formalizing health analytics as a field of research, with an emphasis on integration of large amounts of information in deriving knowledge and decision making in healthcare delivery. I illustrate aspects of health analytics in the context of healthcare access, while focusing on two dimensions, accessibility and availability of services. The particular case study is the quantification of disparities in access to pediatric primary care derived at high geographic granularity. In the last part of the seminar, I will provide an overview of important methodologies for improvement of healthcare delivery, including mergers & acquisition of hospitals and cost-effectiveness of telemedicine among other methodologies.